Terms

By making a purchase from www.smithandkinghorn.co.uk you are agreeing to be bound by these terms and conditions in their entirety.

From time to time we may update these terms and conditions and it is your responsibility to check this section prior to buying hampers or gifts from us.

If you have any questions please contact our customer services department via email at info@smithandkinghorn.co.uk. Thank you.

 Ordering & Payment

Where possible please order online. This reduces fraud and ensures all customers are protected by existing consumer legislation. We accept payment via most credit and debit cards.

You can pay by Mastercard and Visa.

We take your security very seriously and the purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of your credit card details. Additionally, any card details taken over the phone are input straight into the same encrypted purchase area which we cannot access.

All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.

You may order and pay for goods up to 90 days in advance of delivery during which time the price will be held.

It is a crime to purchase or attempt to purchase goods with a stolen credit card or with stolen personal details or with a false name. Appropriate action will be taken if we discover any person attempting to fraudulently purchase goods from our website. We also reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and / or breach of these terms and conditions.

Credit Applications

Credit terms are not available. Sorry.

Damaged Or Defective Hampers

If you or your recipient has received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:

  1. You notify us within 24 hours of receipt via email to info@smithandkinghorn.co.uk.
  2. If required we will refund the cost of the hamper in full or we will replace the hamper.
  3. You will not be charged for the collection of your item nor for the delivery of a replacement hamper.
  4. Please note that we are unable to reimburse the cost of returning an item to us under any circumstances, as we will arrange collection through our own carrier at no cost to you.
  5. If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we will deduct the cost of collection from your refund.
  6. The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.

Wines & Spirits

Under the Licensing Act 2003, it is an offence in the UK to sell alcohol to anyone under the age of 18. It is an offence for anyone under the age of 18 to buy or attempt to buy alcohol. You must confirm that you understand this before placing any orders with us.

Product Shelf Life

In respect of ambient hampers we guarantee a minimum shelf life of 90 days for the earliest dated product within the gift.

Allergens

Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten, as detailed on individual product packaging.

Hamper Listings & Substitutions

We aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time.

All products are fully itemised and fairly described however, in the event of supply difficulties, we reserve the right to substitute any items with replacements of equal or higher quality and value that may or may not be listed in the contents section of the product descriptions.

VAT & Duty

All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every item in a hamper is subject to VAT and therefore hampers may not incur standard VAT at the prevailing rate as the VAT is calculated on a weighted average basis.

Messages

Every gift order can be sent with a brief personal message of up to 200 characters including spaces. This gift message will be printed on an address label placed inside the outer carton.

Copyright

All photographs, copy, images, graphics contained within this website are the property of Smith & Kinghorn.

Complaints

Product Complaints

In the first instance please submit your product complaint in writing to us at info@smithandkinghorn.co.uk. We will respond to you within one working day.  We are not liable for third party product issues that are deemed to be beyond our control.

Delivery Complaints

Customer service issues will be acknowledged within one working day of receipt. We will keep in close touch with you, advising of our progress in trying to resolve any issues as quickly as possible.

UK DELIVERY OPTIONS AND SURCHARGES

Orders are despatched in the preceding working days of the date selected by the customer for delivery almost anywhere in mainland UK.  Islands and remote locations may be subject to a surcharge.  Deliveries to remote locations take three to five working days and as a result we cannot guarantee date specific delivery.  We do not deliver on weekends.

Only hampers can be delivered on a nominated day. If no delivery date is checked, hampers will be delivered between 13th and 22nd December.

Weekends and Bank Holidays

The courier is unable to deliver on Saturdays, Sundays or on Bank Holidays.  See delivery details.

Mainland UK and Out of Area Deliveries

The courier delivers to all of mainland UK on a 24/48 hr service (excluding weekends). In exceptional or unforeseen circumstances the service may run on to more than two days. They also deliver to the Highlands and Islands, subject to additional delivery surcharges.

European and Overseas Deliveries

We are unable to deliver our hampers outside the UK at present.

BFPO & PO Box Deliveries

We regret that we are unable to deliver to a BFPO address and PO boxes.

Tracking and Signature

All our goods require a signature upon delivery unless a customer specifically requests delivery to be left in a designated location. However, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient. Please leave specific instructions in the delivery options box at checkout.

Alternatively, our carriers will deliver to an immediate neighbour if no-one is at home (and secure their signature) and then leave a card with the recipient. If this is not possible the carrier will leave a card with contact details so that redelivery or collection can be arranged. If the carrier does not receive a response to the card, they will return the parcel to us after 4-5 working days.

The carrier is required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned.

The carrier is only responsible for delivering to the address that you have provided (or an immediate neighbour if no-one is at home). We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the item(s).

Redirection of Goods

Please make sure you give the correct address and postcode for the recipient(s). Additional charges will be made for redirection or for re-delivery due to address or postcode error.

Product Availability

All orders are subject to availability. Items within a hamper selection may be replaced without prior notice with items of similar or greater value. We do this to accommodate out-of-stock situations which may arise with suppliers. This will not affect delivery times.

Delivery Days

We are not responsible for late delivery of any hampers or gift due to:

  1. Adverse weather conditions
  2. Incomplete or incorrect delivery addresses
  3. Any other causes beyond our reasonable control

CANCELLATION & RETURNS

Distance Selling Regulations

We will refund the total cost of the product, less the delivery charges to you, in full, if you use the returns slip via our courier. Hampers and all free goods must be returned to be eligible for a refund. We will not issue a refund if only partial orders are returned.

  1. You notify us of your cancellation by email to info@smithandkinghorn.co.uk within 7 working days of delivery.
  2. The goods remain unused and component parts are unopened.
  3. You or the recipient retain and take reasonable care of the goods until collected by our carrier.
  4. You or the recipient are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not weekends or Bank Holidays) within 21 days of notifying us of the cancellation.
  5. Refunds will be issued upon receipt of the item(s).
  6. Gifted items may not be refunded as orders must be returned in their entirety.

Please note that we will not reimburse the cost of returning an item to us under any circumstances, and collection arrangements through our own carrier must be used for returns.

The Small, Small Print

These terms and conditions do not affect your Statutory Rights and are governed by and construed in accordance with the laws of England. Customers irrevocably submit to the exclusive jurisdiction of the courts of England.

Company Information

Smith & Kinghorn is a trading name of Booktic Ltd. whose registered office is: 9 Worton Park, Cassington, Oxfordshire. OX29 4SX. The company registration number is 04407217 and the VAT registration number is 799723752.